That’s something I never thought I’d do: start an essay by referring to the Bible (or any other religious text). It’s so not my style. First of all, I’ve never read the Bible so quoting the Bible or anything remotely Biblical is beyond me. The Bible would be one of my nightmare categories if I ever competed on Jeopardy! or any other quiz show. Along with sports and pretty much anything to do with geography.
I think of myself as more of a secular pagan (if there is such a thing) than anything else: I love feasting and gift giving but for reasons of all kinds and on a daily basis, not because of any religious foundations. I’d much rather celebrate solstices, equinoxes, the seasons and nature. And kindness as an everyday way of life. Which leads me to Proverbs.
I didn’t get there by myself. The author Alex George took me there in his book Setting Free the Kites.
On page 39, the main character Robert, after the new kid at school, Nathan, defends him from the school bully, is being told by his mother, ” ‘So now he needs you to be kind back. Remember Proverbs: Do not let kindness and truth leave you. Bind them around your neck. Write them on the tablet of your heart.’ She smiled at me, and I knew the game was up.”
Do not let kindness and truth leave you. Bind them around your neck. Write them on the tablet of your heart.
This struck me as possibly one of the most important things I’d read in a long time. (If you must know, it’s Proverbs 3:3, according to Google.) Words spoken by Solomon, who I was thinking about just the other day. Really.
A story I do remember hearing often is that of two women both claiming that they are the mother of a fought-over baby and King Solomon, deciding the case, advises cutting the baby in half. I was always horrified by what was called the wisdom of Solomon. But of course the upshot is that he correctly surmises that the woman who says she will give up the baby is the real mother. In her love, she’d rather give him up than have him hurt.
I have to remind myself every day to be kind. As much as I wish it always came naturally to me, it doesn’t. People try my patience and elude my understanding. I find myself being judgmental, envious, dismissive. Working in an animal shelter, I see both the best and worst in human nature. It is both heartwarming and heartbreaking, part of the unpredictability of being human.
I felt called upon to be Solomon not so long ago when two women were arguing over who should get to adopt a particular dog. Would Solomon have suggested cutting the dog in two and seeing how the women reacted? Neither was willing to step back and let the other adopt the dog. I had to make a decision based on our first come, first served policy. Whatever my decision, one of the women was going to be very angry with me. My interior voice was saying that there are plenty of little brown Chihuahuas (also called LBDs, Little Brown Dogs) to go around so let’s not argue over that particular one, but I can’t say those things out loud. I really don’t like the feeling of having made someone angry and unhappy. And if I had handled it better, two dogs would have gone to new homes, not just one.
I wish I had remembered the wisdon of William Ury rather than Solomon. Ury is a noted writer, speaker, negotiator, and helped found the International Negotation Network with former United States President Jimmy Carter.
Here’s his amazing TED talk, The Road to Yes.
I am familiar with William Ury from his book The Third Side: Why We Fight and How We Can Stop.
I automatically went to the role of arbiter in the dog dispute, but I could have explored other roles. If I’d only had the book with me and the time to consult it! As an introvert operating in an extrovert job, I find myself not always thinking fast on my feet. I like to mull things over, reflect, and formulate my responses. I’m terrible at witty answers to stupid questions, too.
One of my go-to sources on postings about life as an introvert is Introvert, Dear. I’m not alone in my need for time to respond. Plus, if I said the first thing that comes to mind, I could get in a lot of trouble.
The motto “the customer is always right” really sucks sometimes. Because the customer isn’t always right. Alexander Kjerulf listed 5 reasons why the motto is wrong:
- It make employees unhappy. True. We take a lot of bad mouthing and abuse and smile while we do it.
- It gives abrasive customers an unfair advantage. Absolutely. Squeaky wheel syndrome. Bad behavior is rewarded.
- Some customers are bad for business. Yes, anyone causing a ruckus at any place of business will turn off other customers and they will go elsewhere. Or we will get a bad Yelp review.
- It results in worse customer service. If we are tired, humiliated, frustrated, we may unintentionally reflect that to clients who are there with the best of intentions.
- Some customers are just plain wrong. They are. And sometimes we have to convey that to prevent harm to an animal. Tactfully, of course. Our ulitmate priority is the health and safety of the people and the animals we serve.
I can list many examples of all of these points, some funny (the male dog returned after 2 hours because the woman felt awkward explaining to her 6 year old about male body parts), some sad (the elderly woman who fell in love with and wanted to adopt a particular dog but her son said no because he didn’t like the breed mix), some infuriating (people who insist on animals living outdoors despite evidence that animals who live indoors with their human families generally live longer, healthier lives), some downright puzzling (the woman who pointed to a kitten and asked “do you have that one in gray” as if she were shoe shopping). And don’t get me started on some of the phone calls we field!
We all have bad days, make mistakes, could use a little leeway. I try to keep that in mind with the people I deal with. I wish everyone kept that in mind when dealing with others: we don’t know what another person might be going through, what might be making them act they way they do, what their story is.
In a world where you can be anything, be kind. To each other, to animals, to the earth. To yourself.
A song I adore (got to get a musical reference in here somewhere!) that speaks to love, kindness, and writing them on the tablet of your heart is Clem Snide’s Find Love. Love is an infinite commodity. The more we give, the more we have.
I do have a quibble with Proverbs. Our hearts are not tablets. That to me implies stone, a hard substance that wears away with time. I think of the metaphorical heart as able to grow, to be nourished and to provide sustenance, more like a garden. Apparently Jesus said that hearts are like gardens too (I didn’t know that, I just Googled “the heart is a garden”). I also discovered a poem by Katherine Merrill, Heart’s Garden.
By Katherine Merrill
My heart is a garden where thought flowers grow.
The thoughts that I think are the seeds that I sow.
Every kind loving thought bears a kind loving deed,
And a thought that is selfish is just like a weed.
So I must watch what I think each minute each day,
Pull out the weed thoughts and throw them away,
And plant loving seed thoughts so thick in a row,
There will not be room for weed thoughts to grow.
Buddha also compared the heart to a garden. As did Oscar Wilde. I feel like I am in such good company on this one!
If this is too high-minded for you, think of Dr. Suess’s character the Grinch and his tiny little heart that grows when he discovers the power of love and kindness.
You might have noticed I haven’t addressed the truth side of the Proverbs quote. Is it possible to have kindness without honesty? Honesty without compassion is cruelty, I’ve heard someone say. Bruce Kasanoff writes about the downside of honesty without compassion. Maybe brutal honesty is just brutality. Michelle Reid addresses the question of whether honesty and kindness can coexist, and they can, if we stop and think before we speak. And I’d add, reread and think before you hit send on a text or email.
If I am honest with myself at this moment, I should go fold that load of laundry waiting in the basket. But I’m going to choose kindness, and get back to my reading.
Peace and hugs.